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Design Quality and Customer Delight as Sustainable Advantages

 John Gruber has written a really good takedown of some common bear cases against Apple

Apple bear argument 1: Superior design doesn’t matter in the long run, the mobile market will be commoditized by “good enough” competitors.
Apple bear argument 2: Quality matters but iOS devices have already lost their edge, and are no longer superior to competing devices from Samsung, Google, or Amazon. iOS devices just cost more.
Apple bear argument 3: Design doesn’t matter, app developers and peripheral makers will flock to Android simply because of raw market share, even if that market share is almost entirely at the low end of the market.
Whats interesting is that arguments 1 and 3 are both refuted by the position the Mac holds in the mature PC industry.

It is a really great piece as his usually are.  I do disagree with one bit however:

Put another way, this third strain of Apple bear subscribes to the theory that iOS is the new Mac, Android is the new Windows, and Apple is about to see the 1990s all over again.
I agree with Blodget in one regard: the Mac, and its decades-long competition against Windows and the commodity PC industry, serves as a useful example. But I disagree what the Mac proves.

I do not believe the history of the PC is a very useful example to use in looking for insight into the dynamics of how the mobile market will play out.  The post “Platform Wars: Why This Time Is Different” from a couple weeks ago outlines my perspective on this in some detail.  Interestingly, Gruber does appear to agree that one of the fundamental differences between then and now:

modern computers — PCs, phones, tablets, all of them — are effectively just clients on one universal platform: the Internet. In the ’90s, as the Mac and Apple waned, *compatibility* meant connecting to Exchange servers, and reading and writing Microsoft Word, Excel, and PowerPoint files. Today, compatibility is a rarely uttered word. Twitter, Facebook, email, and at a lower level, HTTP are available to all platforms.

What I find most interesting, however, is that Gruber is able to make a compelling case that even if the PC industry is a useful example, it does not necessarily imply anything bad for Apple.

 

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The W3C Caves In To DRM

DRM is ineffective and bad enough on its own.  Including it as part of an "open" international standard is even worse.  Hopefully web community will push back hard on this decision.

Simon St. Laurent comments on the unanswered question Tim Berners-Lee himself has asked about the issue:

Yes. What should we ask in return? And what should we expect to get? The W3C appears to have surrendered (or given?) its imprimatur to this work without asking for, well, anything in return. “Considerations to be discussed later” is rarely a powerful diplomatic pose.

The Electronic Frontier Foundation has argued strenuously against including DRM in the standard and makes some incredibly potent points that do not appear to have been considered adequately:

In our conversations with the W3C, we argued that the W3C needed to develop a clearly defined line against the wave of DRM systems it will now be encouraged to adopt.
Many W3C participants held their nose to accept even the EME draft, which was carefully drafted to position itself as far away from the taint of DRM as was possible for a standard solely intended to be used for DRM systems.
 But the W3C has now accepted "content protection". By discarding the principle that users should be in charge of user agents, as well as the principle that all the information needed to interoperate with a standard should be open to all prospective implementers, they've opened the door for the many rightsholders who would like the same control for themselves.
The W3C is now in an unenviable position. It can either limit its "content protection" efforts to the aims of a privileged few, like Hollywood. Or it can let a thousand "content protection systems" bloom, and allow any rightsholder group to chip away at software interoperability and users' control.

 

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